About Us

 

Experience, Expertise, and Excellence

US Fireplace Store strives for excellence through our experience and expertise in all things fireplace. Our team believes that there’s a fireplace designed for every home and office, regardless of size. 

After our initial success of providing fireplaces to home and business owners, we expanded our products to a wide variety of outdoor cooking and entertainment needs on the US Fireplace Store website and on our Grill Collection site.

We now offer the best selections of Electric Fireplaces, Gas Fireplaces, Wood-Burning Fireplaces, Fire Pits, Gas Logs, Stoves, Heaters, Mantels at the lowest prices. 

We’re an Authorized Retailer of trusted outdoor living brands and we only work with companies we have confidence in to ensure our customers are getting the best possible experience. 

US Fireplace Store is based in Sheridan, Wyoming and we distribute nationwide via FedEx, UPS, and freight.

Why Choose Us?

Customer Care Is A Top Priority 

Our Customer Care system ensures you get the service you deserve before, during, and after purchase. 

  • We respond within seconds on live chat and phone 
  • We reply to e-mails within a few hours
  • We have the best hours of operations  - 8:00 AM - 11:59 PM EST, 7 days a week
  • FREE shipping with purchases above $300

We go the extra mile in keeping our customers happy. Not sure of what to get? Our team of experts is more than happy to give you suggestions, payment plan options, and discounts on our best-sellers!

Up-To-Date With Industry Trends

We regularly update our catalog with the latest units to keep you in the loop with the best of the industry. 

US Fireplace has a dedicated research team on the lookout for the newest outdoor living technologies on Electric Fireplaces, Gas Fireplaces, Wood-Burning Fireplaces, Fire Pits, Gas Logs, Stoves, Heaters, Mantels.

After testing and taking a closer look at these new products, we give you an honest review on how it impacts user experience and if it’s worth taking home.

Honesty Is Our Best Policy 

We write honest feedback on the products we sell. Our team takes the time to inspect, compare, and review products from different brands for customer transparency. 

Our helpful guides show you how to choose specific units for a wide array of settings, situations, and intentions. 

We show the pros, cons, and highlights of each product, giving you an in-depth look to help you with your buying decision. 

Driven By Passion 

We’re a team of experienced and passionate individuals who aim to achieve unmatched salesmanship in the hearth & outdoor living industry. 

We take pride in providing superior customer service to our shoppers. Our team shares the same mission of delivering the best shopping experience possible through our expertise and our vision for excellence.

Do you need our assistance? Contact us  here.

 

What our customers are saying...

  • Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair value however, the customer service was EXCELLENT! I had an issue with the direct vent venting. I called US Fireplace and the correct items were sent out the next day AND Janessa stayed on top of my return authorization and sent me the permissions and documents I needed to return the incorrect item and no cost to me, including return shipping. Overall, I am a very satisfied customer and my fireplace looks and operates flawlessly. I am glad that I selected US FIreplace to source my direct vent fireplace. Thank you for the great service.

    Clay

    Monteagle, TN

  • I had placed an order, through Lowe's Home Improvement, for an Electric Firebox: Revillusion RBF42. Ordered 1st part of January. Was told I would have it in 3 weeks. When checking to see is it came in, was told it was delayed to 3/15. Was then told is was delayed until 4/25. Waited until 4/27 to check on it. Was then told it was now delayed until August. This firebox was going in a new Sun Room addition. I could not get my final inspection until the Firebox was installed. I went on line and googled for this same product. US Fireplace Store web site was given to me. This was on a Saturday. I call and reached a very nice man. Explain what I was look for. He checked and told me they had 30 of them in stock. I almost fell out of my chair. I clarified with him the product I was wanting. I ask how soon could I get it. He told me it would ship today. Again, was amazed. It arrived on the following Monday. What a pleasure and a relief working with US Fireplace Store and their employees. Exceed my expectations.

    Thomas W.

    Fort Mill, SC

  • Great prices, quick delivery and fast hassle free services on the issue I encountered. I had purchased an electric fireplace unit that would not fit into the existing fireplace space. With one email I was able to get the wrong fireplace refunded and picked up at my home at no extra cost and the new one I purchased and delivered free of charge. Great company.

    John P.

    Denvers, MA

Trusted by thousands of customers, big and small

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Why US Fireplace Store

  • Live Chat Support

    No chatbots. Speak with a human. Average response time is 48 seconds.

  • Easy Returns

    Need to return the merchandise? We accept returns for 30 days from the date of delivery.

  • 7 Days/Week Service

    We're here to help on live chat, email & phone. 8:00 AM - 11:59 PM Eastern Time.

  • 20,000+ Products

    Best selection of hearth & heating products on the internet. Fireplaces, stoves, fire pits, heaters, log sets and more.

  • Pay Over Time

    0% APR is available for 3 and 12- month financing.* See if you prequalify today.

  • Staff Picks

    Check out the Staff Picks collection. See the top products selected by our team.